Professional Driver Training throughout UK and Europe
   
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Customer care

Driver CPC Module 12

This module introduces drivers to the concept that everyone is an ambassador for the company.

Driver CPC training from Defensive Driver Training

 

Selecting the right courses for YOUR business
Most of the courses listed below are available in 3.5 hour modules and are individually approved by JAUPT. Click on any course for more detailed information.

You can combine two modules of your choice which are relevant to your operations to make up a seven hour course for example, Module 1 - Defensive Driving with Module 5 - Reversing & Manoeuvring.

 
     
   
   
   
   
Driver CPC Module 12

Customer care

Customer Care Module - Duration 3.5 Hours

JAUPT Approved CPC Driver Training Course CRS9438/259

This module introduces drivers to the concept that everyone is an ambassador for the company.

Topics include :

What do we mean by good customer service?

Who are our customers?

Good, Bad & Ugly customer service.

Various scenarios are examined for drivers to explore how customers and employees react in different circumstances

The do’s & don’ts of customer service and how to improve customer service are discussed in group exercises

driver cpc group image of an overweight man

Combine this module with one of our other 3.5 hour modules to create a JAUPT approved seven hour driver cpc course. Both modules must be delivered on one day or in a 24 hour period to qualify for 7 hours CPC Periodic Training attendance.

If you require more information call us on 01384 442233 or CLICK HERE to complete our enquiry form and we'll contact you.

Course fees

  • The fee for a seven hour course made up of two 3.5 hour modules, held on your premises, is £400 plus VAT per day for up to 15 drivers per course.

    DSA Upload fees are recharged at cost which is currently £8.75 per delegate per seven hour course (VAT exempt).

     Prices for individuals wishing to book on an Open Course can be found on the OPEN COURSE PAGE.

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